WAYNESBORO – Waynesboro Rotarians last week heard from Tressia Day, Franklin County ombudsman and volunteer services coordinator, as she outlined her duties and responsibilities assisting the 1,904 residents of area care centers.
The county ombudsman’s office serves as an advocate for residents of nursing homes, personal care homes and assisted living facilities. Ombudsman programs started in 1965 as part of the federal Older Americans Act, and a state office was established in 1987.
Day said the ombudsman works to resolve complaints and issues that residents might have with their facilities, while also informing and educating them about their rights and responsibilities. Day, aided by three volunteers, inspects all 29 licensed care facilities in Franklin County every quarter.
Although she can report on conditions, she is not empowered to order the facilities to make changes. And any action she takes on behalf of residents must have the consent of the residents. Day said while 1,904 long-care beds are available in Franklin County, more are needed. All area facilities have a waiting list.
