HAGERSTOWN – New entrepreneurs in Hagerstown will soon have direct access to support when starting their businesses, thanks to a new First-Time Business Forum scheduled to begin in spring 2026.
The program was discussed during the Oct. 7 work session of the Hagerstown Mayor and City Council meeting as part of a broader effort to make city services more accessible and customer-focused for local business owners.
Program designed to ease the start-up process
The forum will guide first-time business owners through each step of opening their doors, from understanding zoning and permitting to obtaining licenses and navigating inspection requirements.
It will be led by Sue Kyler, a city liaison credited with helping businesses such as Juniper Café, Brick Tavern and Motherland navigate the city’s review and approval process smoothly.
“Many people come in excited to open their doors but aren’t aware of all the steps they need to take,” said City Administrator Scott Nicewarner. “This forum will help them avoid costly surprises and feel supported as they move through the process.”
Welcome packets and resource lists
As part of the initiative, the city will provide “Welcome to Hagerstown” packets to new business owners and investors. The packets will include key contacts for city departments, utility setup information, permit and inspection guidance and an overview of business regulations.
Council members suggested adding a checklist to clarify the sequence of steps required before occupancy permits are issued. They also discussed including a section with local contacts for marketing, décor and event support.
“For a first-time business owner, it’s easy to get lost in the process,” said Councilmember Caroline Anderson. “This will make it clear where to start and who to call.”
Workshops, mentorship and continued outreach
The city also plans to hold quarterly workshops to provide mentorship opportunities for new entrepreneurs and follow-up visits to help businesses that encounter challenges.
Economic Development Specialist Christopher Siemerling said his department will continue to assist entrepreneurs in finding suitable sites, connecting them with property owners, and helping them understand local incentive programs.
“Our goal is to make sure every new business has access to the tools they need to succeed,” Siemerling said. “We want to eliminate confusion, speed up approvals and show people the city is here to help.”
Downtown directory and interactive tools
To further support new and existing businesses, the city is developing an online downtown business directory and exploring options for interactive kiosks in high-traffic areas such as Public Square and University Plaza. These kiosks would provide visitors with easy access to restaurant, retail, and attraction listings.
Part of a larger customer-service initiative
The First-Time Business Forum complements other city efforts to improve the business climate, including a Business Watch program under development to connect downtown merchants for safety and communication.
Councilmembers said the new approach marks progress toward a more transparent and service-oriented relationship between City Hall and the business community.
“This is what we’ve been asking for,” said Councilmember Tiara Burnett. “It’s about providing real customer service, not just approving permits, but helping people build their dream.”
The city anticipates launching the First-Time Business Forum by spring 2026, with the inaugural sessions focusing on retail and restaurant openings.
